Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Returns Eligibility

To be eligible for a return, your item must be:

• In the same condition as received

• Unused and unwashed

• In its original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return

To request a return, please contact us at contact@earthandmakercompany.com.

If your return is approved, we’ll provide a return shipping label along with instructions on how and where to send your package.

Please note: Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at contact@earthandmakercompany.com.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

At this time, we do not accept returns on sale items or gift cards.

If you’re unsure whether your item is eligible for return, please reach out — we’re happy to help.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is approved, you may place a new order for the desired item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved:

• Refunds are issued to the original payment method

• Please allow up to 10 business days for your refund to process

• Processing times may vary depending on your bank or credit card provider

If more than 15 business days have passed since your refund was approved, please contact us at contact@earthandmakercompany.com.